Enterprise Services
Subscription Infrastructure.Maintained by the teamthat builds it.
Run your recurring revenue on Reorder Enterprise. Get zero GMV fees, full source access, and mission-critical SLAs directly from the core engineers. You own the data. We maintain the engine.
Scale your subscriptions. We engineer the operations.
- Zero-GMV Architecture Design
- Concierge Platform Migration
- Storefront & Checkout Integration
- Tailored Dunning Logic
- Advanced Retention Workflows
- AI-Native Customizations
- 24/7 Renewal Monitoring
- Enterprise-Grade Compliance
- Direct Developer SLA
The Reorder Advantage
Open-source freedom. Enterprise accountability.
Legacy subscription SaaS acts as an uncapped tax on your scale. Reorder decouples your growth from vendor fees — giving you 100% data sovereignty, backed by the engineers who built the core engine.
Zero GMV Tax
SaaS fees penalize your growth. Move to a flat support and architecture rate and keep 100% of renewal profit.
No Vendor Lock-in
Deploy on your own servers, on-premise, or in Medusa Cloud. Full control over your card vault and customer data.
Full Source Access
The code is yours. Extend it without artificial API limits of external platforms.
Production Support & SLA
Mission-critical subscriptions, backed by enterprise SLAs.
Enterprise-grade reliability for mission-critical subscription commerce. Direct Slack access to core maintainers, guaranteed incident response SLAs, and dedicated Medusa upgrade support.
Direct Line to Creators
Private shared Slack channel. Skip automated bots and L1 support triage — communicate directly with the core engineers building Reorder.
Incident & Resolution SLA
Contractual response time guarantees for mission-critical operations like renewals and dunning cycles. Your recurring revenue flows 24/7.
Medusa Core Upgrades
Guaranteed zero-breakage version upgrades. When Medusa ships new major updates, we ensure your subscription modules and workflows remain fully compatible.
Proactive Webhook Monitoring
Continuous event integrity tracking across Stripe and payment providers, with immediate automated alerts and rapid triage for declined renewals.
Implementation Services
Launch, Migration & Architecture
Guidance before you build. Built for e-commerce managers executing zero-loss migrations and agencies architecting resilient Medusa subscription stacks.
Pre-build Architecture Guidance
Before your agency writes a single line of code, we run a technical feasibility audit and architect a Subscription Plans model tailored to your consumables catalog.
Zero-Loss Platform Migration
Fully managed migration from legacy subscription systems. We seamlessly transfer active subscriptions, payment tokens, and dunning cycles with zero customer disruption.
Custom AI-Native Development
Bespoke retention workflows engineered on demand, including unique cancellation deflection rules, dynamic pause schedules, and AI-assisted customer support copilots.
Let's map Reorder to your
subscription stack.
Book an architecture review with the core engineering team. We'll evaluate your infrastructure (Medusa Cloud vs self-hosted), map a zero-loss SaaS migration, and design custom retention logic with dedicated SLA coverage.